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Thursday, February 21, 2013

Office 365 FAQs

Q: What is the upgrade process?
A:  When the upgrade process starts, it will prepare your space in Office365, and switch all users to the Office365 version of Exchange Online. This doesn't require moving mailboxes, message delivery is uninterrupted, and access to email, SkyDrive, Skype (Messenger), and other Microsoft services is not impacted. After the upgrade is complete, each user can sign in to their Office 365 account as well as their personal Microsoft account using the same user name and password they used in Live@edu. These two accounts are no longer associated with each other, and changes to one account will not affect the other.

Q: Will there be any down time for my users?
A:  No. Users will have access to their email, SkyDrive, Messenger, and other Microsoft services throughout the process.

Q: What's the link to the Outlook Web App (OWA) after the upgrade?
A:  After your institution has been upgraded, your users can continue to sign in to OWA at or at .

Q:  Do you know your current email password?
A:  If answer is NO - Use to reset the password

Bookmark these addresses —
Outlook Web App for email and calendar access:
SkyDrive and Messenger:

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