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Thursday, March 7, 2013

Office 365 Error Message

If you are still having trouble logging in to your Office 365 email, chances are you are encountering an error like the one pictured below:

Follow the simple steps below to be able to access your email:
  • Click the link, "here," in the error message.
  • If you see an Outlook login page, DO NOT LOG IN HERE
  • Instead, enter in the address bar/URL at the top of your browser window and hit Enter on your keyboard.
  • You will see a new login screen. Be sure that you see the Office 365 logo in the upper left corner. If your email User ID is already on the page, click the small  X to have this page "forget" your previous login credentials. Re-enter your User ID (full email address) and email password to sign in. 

If you still have trouble, please submit a help request through Eduphoria Helpdesk.

Friday, March 1, 2013

Adding a Bookmark and Desktop Shortcut Icon

The video below demonstrates how to create a bookmark (favorite) for the new email URL and how to create a desktop shortcut.

Signing in to Office 365 Email

Are you still having trouble signing in to your email on the web? This video will walk you through the steps.

Still having trouble? Check with your CTI or IT for help.

Still having trouble accessing your web mail?

If your internet browser has remembered your email address, you will need to force it to "forget" it the first time you sign in to Office365. There are several ways to do this, but the easiest is to click the small X by your name or click the Sign in with a different user ID link.

Enter your username (full email address) and password. Click Sign In
If you are getting the following error when logging in to the new address, then click the here link in the error message.

When the Outlook login page appears, you will need to re-enter the address.

Be sure you see the Office365 logo in the upper left corner of the login page. Click X to re-enter your login information.

New Webmail Addresses

Our Office365 transition is underway. Use one of the following addresses to check your (web) email:
We will publish more information about the transition shortly.