Managing Quarantined Emails

Are some of your legitimate emails ending up in the Office 365 Quarantine???

By clicking Release to Inbox link, this quarantined email will move into your Inbox immediately. This will only move this specific email, and will not affect future emails coming from this address.

How to Stop Emails from Going to Quarantine

To stop emails from getting caught in your quarantine, you will need to add the sender's email address to your Safe Senders List. The Safe Senders list can be managed from Outlook 2013 or Outlook Online from your Office 365 account.

• In Outlook 2013 (the application installed on your device), click Junk > Junk E-mail Options, then select Safe Senders tab.
  CLICK TO SEE VIDEO TUTORIAL


• To add an address to your Safe Senders list in Outlook Online, sign in to your Office 365 account, click the Cog > Options, Under Mail and Account, select Block or Allow. Enter the desired email address and click the + symbol in the Safe Senders section.
  CLICK TO SEE VIDEO TUTORIAL

Report as Not Junk

This sounds like a great option, but in truth, when you click the Report as Not Junk link on your Quarantine email, it forwards that message to the Microsoft Spam Analysis Team. It DOES NOT go to the local EM-S ISD Technology Department. Since it is unlikely that Microsoft will alter their filtering policy, we recommend not using this option.

Scanning for Viruses and Spyware

The Technology Department requests that all district employees run a Virus and Spyware scan this afternoon (or as soon as possible) on any computer that was used to check email today. Folow the steps below to make sure your computer is free of any virus or spyware!

Open System Center Endpoint Protection

Click the small arrow in your system tray (lower right corner of your taskbar), then click the shield icon.

Update Virus & Spyware Definitions

If the virus and spyware definitions are not up to date, then click on the Update tab, and click Update.

If your virus and spyware definitions are “Up to Date”, move to the next step to scan your computer.

Scan your Computer for Viruses or Spyware

Under Scan options, select FULL, and click Scan now.

The scanning process may take a long time, so be prepared to let it run in its entirety.

If malware is found after the scan, you will be required to restart your computer. 

Where are my Office 365 Links???

Our Office 365 accounts are constantly being updated and improved. During a recent update, the links for Outlook, Calendar, OneDrive, and other tools seem to have "disappeared!" But don't worry, they're just in a new place.

To access these tools, click the O365 icon in the upper LEFT corner.